CONTACT US
CONTACT US
At BeautyFenix™, we believe jewelry should be more than just an accessory.
It should carry meaning, emotion and connection.
Our pieces are designed to feel personal — whether it’s a gift for someone you love, a reminder of a special moment, or something meaningful just for you.
We focus on elegant, timeless designs that fit naturally into everyday life, while holding emotional value that goes beyond trends.
Every ring and necklace is chosen with intention, inspired by love, memory and the moments that matter most.
BeautyFenix™ is about celebrating connection — between people, memories and emotions — through jewelry that speaks without words.
At BeautyFenix™, your privacy matters.
We collect only the information necessary to process your orders, improve your shopping experience, and provide customer support.
Information We Collect:
How We Use Your Information:
We do not sell or share your personal data with third parties, except trusted partners involved in payment processing and order fulfillment.
By using our website, you agree to the collection and use of information as described.
For any privacy questions, contact us at: support@beautyfenix.com
By accessing and purchasing from BeautyFenix™, you agree to the following terms:
Using our website means you agree to these terms.
For any questions, contact us at: support@beautyfenix.com
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at beautyfenix434@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at beautyfenix434@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at beautyfenix434@gmail.com.
At BeautyFenix™, we work with reliable global fulfillment partners (including Zendrop) to ensure fast and secure delivery.
Orders are processed within 1–3 business days.
United Kingdom (UK):
Worldwide:
Delivery time may vary during holidays due to high order volume.
All orders are shipped with tracking information.
You will receive your tracking link via email once your order is dispatched.
We are not responsible for:
If you need help with your order, email us anytime at: support@beautyfenix.com